Frequently Asked Questions
DO YOU WORK ON ALL TRUCKS?
We love all trucks, but here at UTP we specialize in Diesel Engine Performance. Bring us your light to medium duty, Ford Powerstroke, Chevy Duramax and Dodge Cummins. However, we can install aftermarket bolt ons on any truck, gas or diesel.
MY TRUCK IS PRETTY COOL. HOW CAN UTP MAKE IT BETTER?
You picked that diesel truck for a reason. We can make sure you get all the potential power and performance possible for whatever you are planning on doing with your truck.
CAN I JUST STOP BY, OR SHOULD I MAKE AN APPOINTMENT?
We are truck guys! Pull up in a cool truck, we will have to take a look, but our shop is in great demand. Call our office so we can figure out what you need and get you on our calendar. If you just drop by, we cannot guarantee that we would have space for you in our schedule, however you can always make an appointment in person. Call (805) 389-9900
I WANT TO BUY SOME COOL UPGRADES BUT I CAN INSTALL THEM MYSELF. CAN I ORDER THROUGH UTP?
We can get just about anything you need to upgrade your truck as well as offer tips on installation and use of most top brands. You can get more info on some of our favorites here. However, if for any reason you are unhappy with the product you ordered through us, we will have to insist on you speaking with the company the item came from for returns and warranty information.
WHAT ARE YOUR PAYMENT POLICIES?
We take Cash and all major Credit Cards. Checks will be taken on a case to case basis. There is a $20 fee for all returned checks. Depending on the amount of product to be installed we may require a down payment.
WHAT AM I SIGNING AT THE BOTTOM OF YOUR CHECK IN FORMS IN THE SHOP?
We need your signature to start the work we discuss with you. Please make sure you are clear with our Service Writer so we can provide you the best service. If you give verbal authorization over the phone, we will record it as such.
"I hereby authorize the above repair work to be done along with the necessary material and labor, and hereby grant you and/or your employees permission to operate the vehicle herein described on streets, highways or elsewhere for the purpose of testing and/or inspection. THIS COMPANY ASSUMES NO RESPONSIBILITY FOR LOSS OR DAMAGE BY FIRE, THEFT, ACCIDENT OR COLLISION TO VEHICLES PLACED WITH US FOR SERVICE OR STORAGE. An express mechanic’s lien is hereby acknowledged on above vehicle to secure the amount of repairs thereto. THIS QUOTE AND ANY PRICING ARE NOT GUARANTEED AND ARE SUBJECT TO CHANGE. Payment is expected upon completion of repairs. We accept Cash, Check and Major Credit Cards. Thank You for your business."